Privacy Policy
TODO date · Level X Success · Atlanta, GA
This Privacy Policy explains how Level X Success (“Level X,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, join our community, purchase a program, or otherwise interact with us. By using our website or services, you agree to the practices described below.
Information We Collect
We collect information you provide directly to us, information collected automatically when you use our website, and information from the third-party tools that help us run our business.
Information you provide
- Contact details — your name, email address, phone number, and mailing address when you fill out a form, book a strategy call, subscribe to our newsletter, or register for an event.
- Account & membership details — the information needed to create and manage your membership in the Level X Club, Accelerator, Mastermind, or private coaching.
- Payment information — billing details processed at checkout. Full card numbers are collected and stored by our payment processor, not by Level X.
- Communications & submissions — messages, applications, survey responses, and anything you share in coaching sessions, community forums, or with our team.
Information collected automatically
- Usage & device data — IP address, browser type, device information, pages viewed, referring URLs, and how you interact with our site.
- Cookies & similar technologies — as described in the Cookies & Analytics section below.
How We Use Your Information
We use the information we collect to operate, improve, and grow Level X in ways that serve our members. Specifically, we use it to:
- Provide and administer our programs, community, events, and coaching services;
- Process payments, memberships, renewals, and cancellations;
- Respond to your inquiries, book strategy calls, and provide customer support;
- Send you transactional messages, program updates, and — where permitted — marketing emails you can opt out of at any time;
- Personalize your experience and recommend the program that fits your season of growth;
- Understand how our site and programs are used so we can improve them;
- Protect the security and integrity of our services and prevent fraud or abuse; and
- Comply with our legal obligations and enforce our Terms of Service.
Cookies & Analytics
We use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. Some cookies are essential to core functionality; others help us with analytics and marketing.
We may use analytics providers (such as Google Analytics or similar tools) to collect aggregated, largely anonymized data about site traffic and behavior. We may also use advertising and remarketing pixels to measure the performance of our campaigns. You can control or disable cookies through your browser settings, though some features of the site may not function properly if you do.
Third-Party Services
We rely on trusted third-party providers to run Level X. These providers only receive the information they need to perform their function, and they are obligated to protect it. Categories include:
- Payment processor — to securely process checkout, subscriptions, and billing (for example, a provider such as Stripe). Card data is handled by the processor under its own security standards.
- Email & marketing platform — to send newsletters, program communications, and transactional emails.
- Scheduling tools — to let you book strategy calls and manage appointments.
- Community, hosting, and analytics platforms — to host our website, deliver live sessions and replays, and understand site usage.
Each provider maintains its own privacy policy governing how it handles your data. TODO: list the specific processors used and link to their privacy policies once finalized.
Data Sharing
We do not sell your personal information. We share it only in the limited circumstances below:
- With service providers who help us operate our business, under agreements that require them to safeguard your data;
- For legal reasons, when required by law, subpoena, or to protect the rights, safety, and property of Level X, our members, or others;
- In a business transfer, such as a merger, acquisition, or sale of assets, in which case we will notify you of any change in how your data is handled; and
- With your consent, when you ask us to share information or make it public (for example, a testimonial you agree to feature).
Your Rights & Choices
Depending on where you live, you may have rights over your personal information, including the right to access, correct, delete, or receive a copy of it, and the right to object to or restrict certain processing. You may also opt out of marketing emails at any time using the unsubscribe link in any message.
To exercise any of these rights, contact us at info@levelxsuccess.com. We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising your privacy rights.
Data Retention
We retain your personal information for as long as your account or membership is active, and for a reasonable period afterward to fulfill the purposes described in this policy — including providing services, complying with our legal and tax obligations, resolving disputes, and enforcing our agreements. When information is no longer needed, we securely delete or anonymize it.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect your personal information from loss, misuse, and unauthorized access. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
Children's Privacy
Our website and services are intended for adults and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. If we make material changes, we will provide additional notice, such as by email or a prominent notice on our website. Your continued use of our services after an update means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out:
Level X Success
Atlanta, GA
Email: info@levelxsuccess.com
You can also visit our contact page to get in touch with the team.